Terms and Conditions

Your Agreement with us

Payments

You can pay for your order by Visa, MasterCard, Delta/Connect, or Switch. We will take all reasonable care to keep your order details and paymentsecure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

All prices quoted on our Web Site are excluding VAT.

Cancellation and Returns Information

Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them. If this is done after delivery has taken place, you are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

Damaged Goods

If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Incorrect Goods/Wrong amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note. You must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.

Unwanted Items

You have the right to cancel your order at any time before goods are delivered to you for any reason.

In compliance with the distance selling regulations you have a “Cooling Off” period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.

When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.

Upto 25% of the value.

Faulty Items

Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).

A full refund- providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item is not in its original packaging and has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return, repackaging or retrieval costs and administration fee if applicable.

Complaints Procedure

If, in the unlikely event, you wish to make a complaint, please contact us in writing:

Customer Care Department
Stainless Steel Cleaner Ltd
18 Brindley Road
Bayton Rd Industrial Estate
Coventry, West Midlands
CV7 9EP

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

Caring for your purchase

Always refer to the operating care and maintenance instructions in relation to each product. Read the labels if label is damages please contact us. Product Descriptions We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this website have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

Delay or Failure to Perform

We shall not be liable to you if we are prevented or delayed in performing any obligations to you if this is due to any cause beyond our reasonable control e.g.

  • an act of God
  • explosion
  • flood
  • fire or accident
  • war or civil disturbance
  • strike
  • industrial action or stoppages of work
  • any form of government intervention
  • a third party act or omission

Failure by you to give us a correct email or delivery address or notify us of any change of address.

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation. We will confirm acceptance (or otherwise) of your order as soon as possible,either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge.